{"id":114672,"date":"2023-02-28T14:07:20","date_gmt":"2023-02-28T13:07:20","guid":{"rendered":"https:\/\/www.mrsciocco.com\/faq\/"},"modified":"2025-09-04T18:14:44","modified_gmt":"2025-09-04T16:14:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mrsciocco.com\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"114672\" class=\"elementor elementor-114672 elementor-94681\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38e56b2 elementor-section-full_width elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"38e56b2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3710d00\" data-id=\"3710d00\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-86e0747 elementor-section-full_width qodef-elementor-content-grid elementor-section-height-default elementor-section-height-default\" data-id=\"86e0747\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-576c299\" data-id=\"576c299\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14216d2 elementor-widget elementor-widget-text-editor\" data-id=\"14216d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">FAQ<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1740e37 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"1740e37\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a6c97c3\" data-id=\"a6c97c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4670688 elementor-widget elementor-widget-text-editor\" data-id=\"4670688\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"uncode_text_column\"><div style=\"text-align: center;\"><p><b>Answers to frequently asked questions are published in this section.<\/b><\/p><p><span style=\"font-weight: 400;\">We are sure the FAQ will help you, but if you don&#8217;t find the answers you are looking for, don&#8217;t worry: contact us for more information!<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a1e66f elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"2a1e66f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a335f63\" data-id=\"a335f63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a453ca3 elementor-widget elementor-widget-qi_addons_for_elementor_faq\" data-id=\"a453ca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-faq qodef-qi-clear qodef-behavior--accordion qodef-layout--simple qodef-style--standard\">\n\t<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow do you ensure zero contamination?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<div class=\"uncode_text_column vc_custom_1624373843695\"><div>We ensure zero contamination by following a strict internal procedure. This standard is set, tested and validated by the Mr.Sciocco Team, with the aim of guaranteeing the absence of allergens, both as ingredients and traces. <\/div><\/div>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tDo Mr.Sciocco products contain nuts?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Yes, Mr.Sciocco products contain nuts.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tAre Mr.Sciocco products vegan-friendly?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<div>Yes, all our products are made exclusively from<strong> 100% vegetable raw materials.<\/strong><\/div>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tDo Mr.Sciocco products contain sugar?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Yes, Mr.Sciocco products contain sugar, which is present in a lower percentage than cocoa butter, which is the characterising ingredient, contrary to ordinary white chocolate.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tAt what time of day can I eat Mr.Sciocco products?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<div>Mr.Sciocco products can be tasted at any time of the day: at breakfast, as a snack, after lunch or after dinner to indulge in a small moment of pleasure.<\/div>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow should I store the mini-bars?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<div><div>The ideal storage temperature is between <strong>10\u00b0 and 18\u00b0 degrees<\/strong>, away from direct light and heat sources. In warmer months you can store the mini-tablets in the fridge with the packaging <\/div><\/div>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow should I store spreads?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Room temperature in a cool, dry place is ideal for storing spreadable creams. Always away from direct light and heat sources. <\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tDo you have any coupon codes? \t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Yes, by subscribing to our newsletter you will receive a 10% discount on your first purchase and you will be kept up-to-date on news and promotions available in our shop www.mrsciocco.com.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow can I make the spread softer?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>The consistency of spreadable creams depends both on the temperature of the place where the cream is but is also a response to the temperature of the ingredients used. To make the cream softer, we recommend placing it for 12 seconds in the microwave and then stirring it for a few seconds with a teaspoon. By kneading it, it will become creamy. After you have finished using it, we recommend that you put it in the fridge for half an hour to prevent the cocoa butter from crystallising.   <\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tMy children are allergic to milk proteins. Are your products safe? \t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Yes, they are absolutely suitable for consumption by people allergic to cow's milk proteins and, as you will also see from the website and the product label, they carry the LFree green-label certification guaranteeing lactose-free &lt;0.001% and milk protein-free &lt;0.2 mg\/kg.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tAre your products safe for those allergic\/intolerant to milk protein, lactose, gluten and soya? \t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Mr.Sciocco is a laboratory specialising in the production of 100% plant-based alternatives to chocolate without traces of milk, gluten and soya.<br>Our production is exclusively dedicated to these products, so the risk of contamination (regarding milk, gluten and soya) is completely absent.<br>In addition, we conduct strict controls on all incoming raw materials, food contact surfaces and the finished product to ensure the absence of milk, gluten and soya.<br>We can therefore guarantee that our products are completely suitable for your needs.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tI have a business, can I receive a catalogue and price list? \t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>We kindly ask you to send an e-mail to orders@mrsciocco.com with the details of your request. <\/p>\t<\/div>\n<\/div>\n<\/div>\n\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do you ensure zero contamination?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"uncode_text_column vc_custom_1624373843695\\\"><div>We ensure zero contamination by following a strict internal procedure. 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In warmer months you can store the mini-tablets in the fridge with the packaging <\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"How should I store spreads?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Room temperature in a cool, dry place is ideal for storing spreadable creams. Always away from direct light and heat sources. <\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you have any coupon codes? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, by subscribing to our newsletter you will receive a 10% discount on your first purchase and you will be kept up-to-date on news and promotions available in our shop www.mrsciocco.com.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I make the spread softer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The consistency of spreadable creams depends both on the temperature of the place where the cream is but is also a response to the temperature of the ingredients used. 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Are your products safe? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, they are absolutely suitable for consumption by people allergic to cow's milk proteins and, as you will also see from the website and the product label, they carry the LFree green-label certification guaranteeing lactose-free &lt;0.001% and milk protein-free &lt;0.2 mg\\\/kg.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are your products safe for those allergic\\\/intolerant to milk protein, lactose, gluten and soya? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Mr.Sciocco is a laboratory specialising in the production of 100% plant-based alternatives to chocolate without traces of milk, gluten and soya.<br>Our production is exclusively dedicated to these products, so the risk of contamination (regarding milk, gluten and soya) is completely absent.<br>In addition, we conduct strict controls on all incoming raw materials, food contact surfaces and the finished product to ensure the absence of milk, gluten and soya.<br>We can therefore guarantee that our products are completely suitable for your needs.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I have a business, can I receive a catalogue and price list? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We kindly ask you to send an e-mail to orders@mrsciocco.com with the details of your request. <\\\/p>\"}}]}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2eb7d0d elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"2eb7d0d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-232c5d5\" data-id=\"232c5d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9707e57 elementor-widget elementor-widget-qi_addons_for_elementor_faq\" data-id=\"9707e57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-faq qodef-qi-clear qodef-behavior--accordion qodef-layout--simple qodef-style--standard\">\n\t<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tI have a suggestion or complaint about a product, whom can I contact?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>You can contact us via the <strong><a href=\"https:\/\/www.mrsciocco.com\/en\/contact\/\">Contact<\/a><\/strong> page.<br>We want to welcome your suggestion or understand the problem you are experiencing.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tI have not found an answer to my question, how can I contact you?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h5>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Find all the information you need to contact us on the <strong><a href=\"https:\/\/www.mrsciocco.com\/en\/contact\/\">contact<\/a><\/strong> page<\/p>\t<\/div>\n<\/div>\n<\/div>\n\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I have a suggestion or complaint about a product, whom can I contact?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can contact us via the <strong><a href=\\\"https:\\\/\\\/www.mrsciocco.com\\\/en\\\/contact\\\/\\\">Contact<\\\/a><\\\/strong> page.<br>We want to welcome your suggestion or understand the problem you are experiencing.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I have not found an answer to my question, how can I contact you?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Find all the information you need to contact us on the <strong><a href=\\\"https:\\\/\\\/www.mrsciocco.com\\\/en\\\/contact\\\/\\\">contact<\\\/a><\\\/strong> page<\\\/p>\"}}]}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Answers to frequently asked questions are published in this section. We are sure the FAQ will help you, but if you don&#8217;t find the answers you are looking for, don&#8217;t worry: contact us for more information! How do you ensure zero contamination? We ensure zero contamination by following a strict internal procedure. 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